My Account

My password won't work. Why?
Passwords are case sensitive. If you enter your password with caps-lock on, you must remember to always use capital letters when entering your password. Here's an example. These three passwords are all considered different and must be typed in exactly the way you entered them: CHipS, chips, CHIPs

I forgot my password. Can you help?
Passwords are permanently encrypted so even we do not know it. However, we can help in several ways: We can give you your password hint or, if that doesn't ring any bells, we can issue a temporary password when you answer your security question. Just contact memberservices@benefitpoker.org. Remember, passwords are case sensitive so you will need to enter it exactly the same every time.

How do I change my password?
Just log in the "My Account" area with your player name and current password and then select "change password" from the menu. The Edit Password screen will display and then you can enter your new password and password hint. Remember passwords are case sensitive so you'll need to enter it exactly the same every time.

How do I change the email address associated with my account?
Changing your email, or any other account information is easy. Simply open up the game and log into the 'My Account' area with your player name and password. You will be able to change your account information within these pages.

Can I change my player name?
It is our policy to limit player name changes as this is the only way players can identify each other in the virtual cardroom. However, some players may wish to change their player name because they accidentally used their real name or picked a name that is very similar to another player.

If you wish to change your player name, you may submit a request, along with the reason and the new name you would like to use, to

When registering I was asked if I wished to receive promotional email. Does this mean I will get email from outside sources?
Absolutely not! Personal information obtained by us, including your email address, will never be sold, traded or given away to anyone else.

By choosing to accept promotional emails from us, you will receive early notification of special events such as tournaments, jackpots and broadcasts of poker events from around the world as well as new game releases.

You can change this option at any time by logging into the My Account area of the game.

Can I transfer play chips to another player? Yes, if you have at least 10,000 play chips in your account. Go to the My Account area of the game and click the "transfer play chips" button. You'll need to know the user name and real first name of the person you'd like to transfer the chips to. Both parties will receive a confirmation email once the transfer has been completed.

Is begging for play chips allowed?
Certainly not. Any player found begging others for play chips or UltimatePoints will have their chat suspended, or may lose playing privileges permanently.